https://ishmaelinteractive.com/blogs/news/hello-welcome-to-the-cx-cop 2025-08-04T11:30:56-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-000.png?v=1754321456 Hello & Welcome to the CX CoP! https://ishmaelinteractive.com/blogs/news/cx-cop-1-monica-suber-duffy-talks-wellness-strategies-in-times-of-change 2025-08-04T11:33:52-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-001.png?v=1754321632 CX CoP 1: Monica Suber-Duffy talks wellness strategies in times of change https://ishmaelinteractive.com/blogs/news/data-insights-elevator-pitches 2025-08-04T11:36:51-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-005.png?v=1754321811 Data, Insights, & Elevator Pitches https://ishmaelinteractive.com/blogs/news/ai-architecture-and-ontologies 2025-08-04T11:40:21-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-004.png?v=1754322021 AI, Architecture, and Ontologies https://ishmaelinteractive.com/blogs/news/part-2-ai-architecture-and-ontologies-the-solution 2025-08-04T11:43:03-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-005-2.png?v=1754322183 Part 2: AI, Architecture, and Ontologies: The Solution https://ishmaelinteractive.com/blogs/news/using-user-research-to-drive-game-experiences 2025-08-04T11:44:44-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-007.png?v=1754322284 Using user research to drive game experiences https://ishmaelinteractive.com/blogs/news/the-cx-of-mcp-llms-and-apis 2025-08-04T11:46:02-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-008.png?v=1754322362 The CX of MCP, LLMs, and APIs https://ishmaelinteractive.com/blogs/news/cx-paths-in-storytelling 2025-08-04T11:47:40-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-009a.png?v=1754322460 CX Paths in Storytelling https://ishmaelinteractive.com/blogs/news/upskilling-reskilling-skill-forwarding 2025-08-04T11:49:28-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-010.png?v=1754322568 Upskilling, reskilling, & skill-forwarding https://ishmaelinteractive.com/blogs/news/better-than-just-getting-through-the-day 2025-08-04T11:50:50-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-011.png?v=1754322650 Better than just “getting through the day” https://ishmaelinteractive.com/blogs/news/proper-performance-well-you-know 2025-08-04T11:52:01-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-012.png?v=1754322721 Proper Performance…well, you know https://ishmaelinteractive.com/blogs/news/far-10-update 2025-08-04T11:53:58-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-013.png?v=1754322838 FAR 10 Update https://ishmaelinteractive.com/blogs/news/the-philosophy-of-measurement 2025-08-04T11:55:54-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-014-2.png?v=1754322954 The Philosophy of Measurement https://ishmaelinteractive.com/blogs/news/jason-lamb-on-leading-from-the-middle 2025-08-04T11:58:42-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-015-2.jpg?v=1754323122 Jason Lamb on Leading from the Middle https://ishmaelinteractive.com/blogs/news/our-first-federal-solicitation 2025-08-04T12:00:03-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-016.png?v=1754323203 Our first federal solicitation https://ishmaelinteractive.com/blogs/news/customer-experience-and-market-concentration 2025-08-04T15:50:40-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/blog-017_259b7e9e-c244-497f-96cb-77fc3c49f1cd.png?v=1754337040 Customer Experience and Market Concentration https://ishmaelinteractive.com/blogs/news/contract-measures-moving-from-binary-requirements-to-uncertainty-and-value 2025-08-05T12:30:53-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/18._ishmael_interactive-title_image.jpg?v=1754411453 Contract Measures: Moving from binary requirements to uncertainty and value https://ishmaelinteractive.com/blogs/news/human-centering-ai-organizations-what-a-british-mystery-the-founding-fathers-and-anthropic-s-ceo-can-teach-us-about-the-next-wave-of-ai-use-in-the-workplace 2025-08-14T13:55:02-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/podcast_19_image.png?v=1755194102 Human-centering AI & Organizations: What a British Mystery, the Founding Fathers, and Anthropic’s CEO can teach us about the next wave of AI use in the workplace https://ishmaelinteractive.com/blogs/news/the-efficiency-trap-why-government-modernization-often-fails 2025-08-22T15:02:32-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/20._ishmael_interactive_shaker_baskets.jpg?v=1755889352 The Efficiency Trap: Why Government Modernization Often Fails https://ishmaelinteractive.com/blogs/news/reacting-to-the-federal-cio-dx-announcement 2025-08-22T12:26:44-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/Shaker-vision.jpg?v=1755880004 Reacting to the federal CIO DX Announcement https://ishmaelinteractive.com/blogs/news/community-is-a-strategy-with-rachel-elnar 2025-08-26T12:00:04-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/21._title_image.jpg?v=1756165688 Community is a strategy with Rachel Elnar https://ishmaelinteractive.com/blogs/news/reacting-to-the-improving-our-nation-through-better-design-executive-order 2025-09-08T05:56:05-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/22.artwork.jpg?v=1757325365 Reacting to the Improving Our Nation Through Better Design Executive Order https://ishmaelinteractive.com/blogs/news/the-words-you-use-matter 2025-09-09T11:00:57-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/23.pod.png?v=1757430057 Want customers to understand your org? Start at home. https://ishmaelinteractive.com/blogs/news/get-a-job-you-can-believe-in 2025-09-16T17:45:36-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/24_pod_art.png?v=1758059136 Get a job you can believe in https://ishmaelinteractive.com/blogs/news/build-a-cx-design-team-in-10-steps 2025-09-23T12:00:04-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/25-title_image.jpg?v=1758641124 Build a CX Design Team in 10 Steps https://ishmaelinteractive.com/blogs/news/working-across-silos 2025-09-30T11:00:04-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/26_Pod_artwork.jpg?v=1759171945 Working across silos https://ishmaelinteractive.com/blogs/news/behati-hart-life-architect-experimental-technologist 2025-10-07T13:48:57-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/27_CX_Pod_-_image.jpg?v=1759859337 BeHati Hart, Life Architect & Experimental Technologist https://ishmaelinteractive.com/blogs/news/derek-alton-the-unglamorous-revolutionaries 2025-10-20T18:16:22-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/28_pod-artwork.jpg?v=1760998582 Derek Alton & The Unglamorous Revolutionaries https://ishmaelinteractive.com/blogs/news/shutdown-reaction 2025-10-21T09:00:03-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/29_Pod_-_artwork.jpg?v=1760998695 A Grim Topic: When Government Stops Governing https://ishmaelinteractive.com/blogs/news/will-ai-take-your-job 2025-10-28T12:00:04-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/30_-_artwork.jpg?v=1761605376 Will AI take your job? https://ishmaelinteractive.com/blogs/news/edx-retro-an-obituary-for-a-great-team 2025-11-04T14:41:40-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/30._CX_Pod-RIF_reaction_02567446-2945-4ac4-88a6-574262737579.jpg?v=1762285300 EDX Retro: An Obituary for a Great Team https://ishmaelinteractive.com/blogs/news/when-the-forest-meets-the-market 2025-11-25T12:17:10-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/32._CX_Pod_-_artwork.jpg?v=1764091030 When the Forest Meets the Market https://ishmaelinteractive.com/blogs/news/synthetic-data-advantages-risks 2025-12-08T15:39:48-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/33._CX_pod_-_artwork.jpg?v=1765226388 Synthetic Data: Advantages & Risks https://ishmaelinteractive.com/blogs/news/the-design-of-trust 2025-12-10T13:24:47-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/34_Pod_-_artwork.jpg?v=1765391087 The Design of Trust https://ishmaelinteractive.com/blogs/news/the-typeface-of-authority 2025-12-16T12:00:03-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/39._CX_Pod_-_artwork.jpg?v=1765830880 The Typeface of Authority https://ishmaelinteractive.com/blogs/news/diffuse-disciples-focused-outcomes 2026-01-06T12:00:07-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/42-artwork.jpg?v=1767650512 Diffuse Disciples→Focused Outcomes https://ishmaelinteractive.com/blogs/news/product-project-managers-the-voice-and-the-engine 2026-02-18T14:27:04-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/workers_on_girders_of_auditorium_new_paris_opera_2013.189.1.jpg?v=1771442824 Product & Project Managers: The Voice and the Engine https://ishmaelinteractive.com/blogs/news/alan-brouilette-the-evolution-of-18f-the-future-of-civic-tech 2026-02-18T14:55:21-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/44-artwork.jpg?v=1771444521 Alan Brouilette: the evolution of 18F, & the future of civic tech https://ishmaelinteractive.com/blogs/news/barks-in-the-backfield-what-puppy-bowl-reveals-about-customer-experience 2026-02-16T15:08:53-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/sleeping_puppy_1949.5.79.jpg?v=1771272533 Barks in the Backfield: What Puppy Bowl reveals about customer experience https://ishmaelinteractive.com/blogs/news/4-principles-of-tech-forward-management 2026-03-03T15:41:48-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/46-artwork-conversation.jpg?v=1772570508 4 Principles of tech forward management https://ishmaelinteractive.com/blogs/news/steven-van-bellenghem 2026-03-03T15:44:38-05:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/from_bizzarie_di_varie_figure_1961.17.40.jpg?v=1772570678 Zero Effort Search, 3 Levels of Loyalty, and the AI Trap Coming for Indirect-value Organizations https://ishmaelinteractive.com/blogs/news/the-spinning-beachball-problem 2026-03-16T19:18:27-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/49_-_artwork-_ladies_and_gentlemen_enjoying_a_dutch_garden_1991.150.55.jpg?v=1773703107 The Spinning Beachball Problem https://ishmaelinteractive.com/blogs/news/the-cost-of-contrarianism 2026-04-02T15:36:07-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/50-artworksaint_james_s_park_1943.3.8573.jpg?v=1775158567 The Cost of Contrarianism https://ishmaelinteractive.com/blogs/news/the-sovereign-seed-fund 2026-04-23T14:13:42-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/51-artwork-ground_floor_plan_for_torre_quatro_venti_1991.105.20.jpg?v=1776968022 The Sovereign Seed Fund https://ishmaelinteractive.com/blogs/news/how-to-have-a-conversation 2026-04-29T16:06:02-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/52._artwork_-_gods_and_a_goddess_in_conversation_1998.105.1.kkk.jpg?v=1777493162 How to Have a Conversation https://ishmaelinteractive.com/blogs/news/whatever-happened-to-design-thinking 2026-05-15T13:36:04-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/sheet_of_studies_1980.45.1583.jpg?v=1778866564 Whatever Happened to Design Thinking? https://ishmaelinteractive.com/blogs/news/the-reorganization-of-everything 2026-09-01T15:10:56-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/54-_artwork-_seesaw_-_gloucester_massachusetts_1946.9.89.jpg?v=1788289856 The Reorganization of Everything https://ishmaelinteractive.com/blogs/news/the-discipline-for-reading-an-incomplete-record 2026-09-08T10:13:33-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/57_-_Kathleen_deLaski.png?v=1788876813 The Discipline for Reading an Incomplete Record https://ishmaelinteractive.com/blogs/news/archives-audits-ai 2026-09-08T10:08:20-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/58-_tyler_musgrave.png?v=1788876500 Archives, Audits, & AI https://ishmaelinteractive.com/blogs/news/post-layoff-rebuilt 2026-09-17T07:08:32-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/59_-_Jarrett_Reed_site_title.png?v=1789643312 Post Layoff, Rebuilt https://ishmaelinteractive.com/blogs/news/how-to-get-from-here-to-there 2026-09-29T04:26:34-04:00 weekly https://cdn.shopify.com/s/files/1/0730/1565/6597/articles/60_-_Greg_Lindsay_newsletter_0a39a150-6cde-4112-8c91-4717285db4c1.jpg?v=1790670394 How to Get from Here to There