Ishmael Interactive’s Human-centered Design (HCD) System™ leads businesses through full research, development, delivery, and impact measurement cycles.
We are the only group offering real-world tested, fully documented business cycle improvements based on best practices from social science research, product and service design, project management, and evaluation science. Our wins include:
- $11 million in profit for the General Services Administration (GSA) in federal employee labor alone (2022-2024), without reorganizations or service disruptions.
- Completing the first digital audit for a 12,000 person agency in the federal government.
- Research and development for the first redesign of the Patient Advocacy Tracking System (PATS) for the Department of Veterans Affairs (VA), a product rolled out to all 154 VA hospitals and affecting 9 million veterans annually.
- Training hundreds of public and private sector employees in human-centered design.
Curious about HCD? We wrote it all down.
Ana Monroe (Founder, Principal) developed the HCD System and fully documented it along the way. Every step is present in the Human-centered Design Guide Series for you to review. Take a look, and then book a class or a call. We’re excited to help your business gain clarity, velocity, and impact transparency in all your offerings.