CX Goodness
Podcasts, articles, & insights
The Reorganization of Everything
Libraries and museums aren't just buildings — they're the public commons, and they're in the middle of the biggest transformation in a generation. Experience designer Rachel Eve Ginsberg (Library of...
The Reorganization of Everything
Libraries and museums aren't just buildings — they're the public commons, and they're in the middle of the biggest transformation in a generation. Experience designer Rachel Eve Ginsberg (Library of...
Whatever Happened to Design Thinking?
Maura Shea joins guest host Sheev Dave to trace the history of Design Thinking from 2015 to now. What happens with the workshops fail? What happens to all the systems...
Whatever Happened to Design Thinking?
Maura Shea joins guest host Sheev Dave to trace the history of Design Thinking from 2015 to now. What happens with the workshops fail? What happens to all the systems...
How to Have a Conversation
Show Notes Show Description: Erika Hall — author, longtime design researcher, and co-founder of Mule Design — joins the CX Pod to talk about what twenty years of consulting have...
How to Have a Conversation
Show Notes Show Description: Erika Hall — author, longtime design researcher, and co-founder of Mule Design — joins the CX Pod to talk about what twenty years of consulting have...
The Sovereign Seed Fund
Why "Run Government Like a Business" Asks the Wrong Question The phrase "run government like a business" is rhetorically appealing and analytically incomplete. Its implicit premise—that the private sector represents...
The Sovereign Seed Fund
Why "Run Government Like a Business" Asks the Wrong Question The phrase "run government like a business" is rhetorically appealing and analytically incomplete. Its implicit premise—that the private sector represents...
The Cost of Contrarianism
The Attention Economy, AI Disruption, and the Art of Subversive Thinking | CX Pod Alistair Croll — author of Lean Analytics and Just Enough Evil — joins the CX Pod...
The Cost of Contrarianism
The Attention Economy, AI Disruption, and the Art of Subversive Thinking | CX Pod Alistair Croll — author of Lean Analytics and Just Enough Evil — joins the CX Pod...
The Spinning Beachball Problem
What organizations get wrong when they decide what users can and cannot do When a Chromebook encounters a program too demanding for its hardware, it refuses to run it. When...
The Spinning Beachball Problem
What organizations get wrong when they decide what users can and cannot do When a Chromebook encounters a program too demanding for its hardware, it refuses to run it. When...