CX Goodness
Podcasts, articles, & insights
The Typeface of Authority
Aaron Myers, Ana Monroe, and Scott Kellum analyze the State Department's mandate to switch from Calibri to Times New Roman font, revealing how this seemingly minor change creates significant productivity...
The Typeface of Authority
Aaron Myers, Ana Monroe, and Scott Kellum analyze the State Department's mandate to switch from Calibri to Times New Roman font, revealing how this seemingly minor change creates significant productivity...
The Design of Trust
Laetitia Wolff, founder of BESIGN School in France, discusses place-based regenerative design—an approach that prioritizes understanding specific community contexts and existing social infrastructure before proposing solutions, rather than imposing top-down...
The Design of Trust
Laetitia Wolff, founder of BESIGN School in France, discusses place-based regenerative design—an approach that prioritizes understanding specific community contexts and existing social infrastructure before proposing solutions, rather than imposing top-down...
When the Forest Meets the Market
How nature-based micro-schools are carving out a profitable niche in American education In Chattanooga, Tennessee, a small educational experiment is revealing much about the future of American schooling. Rebecca Westbrook...
When the Forest Meets the Market
How nature-based micro-schools are carving out a profitable niche in American education In Chattanooga, Tennessee, a small educational experiment is revealing much about the future of American schooling. Rebecca Westbrook...
Synthetic Data: Advantages & Risks
Show Notes Aaron Meyers and Ana Monroe explore synthetic data—AI-generated customer information that alleviates privacy concerns, accelerates product development, and can prove highly effective for organizations. They also examine the...
Synthetic Data: Advantages & Risks
Show Notes Aaron Meyers and Ana Monroe explore synthetic data—AI-generated customer information that alleviates privacy concerns, accelerates product development, and can prove highly effective for organizations. They also examine the...
EDX Retro: An Obituary for a Great Team
Note: This is the last you’ll hear about our experience in GSA. We convened this retro to give the team closure and to share our experience with the world. We’re...
EDX Retro: An Obituary for a Great Team
Note: This is the last you’ll hear about our experience in GSA. We convened this retro to give the team closure and to share our experience with the world. We’re...
Will AI take your job?
Spoiler alert: probably not This question has rocketed through social media algorithms, private text and email exchanges, and quiet collegial conversations in the months since ChatGPT’s first retail release in...
Will AI take your job?
Spoiler alert: probably not This question has rocketed through social media algorithms, private text and email exchanges, and quiet collegial conversations in the months since ChatGPT’s first retail release in...