CX Goodness
Podcasts, articles, & insights
Reacting to the Improving Our Nation Through Be...
Executive orders arrive with the fanfare of urgent necessity, though their actual urgency often proves debatable. The recent "Improving Our Nation Through Better Design" directive falls into this category—well-intentioned but...
Reacting to the Improving Our Nation Through Be...
Executive orders arrive with the fanfare of urgent necessity, though their actual urgency often proves debatable. The recent "Improving Our Nation Through Better Design" directive falls into this category—well-intentioned but...
Community is a strategy with Rachel Elnar
The modern workplace is awash with "communities of practice" and networking groups that amount to little more than monthly conference calls and perfunctory feedback surveys. Yet beneath this veneer of...
Community is a strategy with Rachel Elnar
The modern workplace is awash with "communities of practice" and networking groups that amount to little more than monthly conference calls and perfunctory feedback surveys. Yet beneath this veneer of...
The Efficiency Trap: Why Government Modernizati...
In the 20th episode of the pod, we discuss how government modernizations often fail, and 2 simple ways for teams to fix problems without massive expenditure.
The Efficiency Trap: Why Government Modernizati...
In the 20th episode of the pod, we discuss how government modernizations often fail, and 2 simple ways for teams to fix problems without massive expenditure.
Human-centering AI & Organizations: What a Brit...
In this episode of Ishmael Interactive's Customer Experience Community of Practice newsletter, we consider how organizations have become human proxies for competing stakeholder values. Now AI risks becoming "The Organization"...
Human-centering AI & Organizations: What a Brit...
In this episode of Ishmael Interactive's Customer Experience Community of Practice newsletter, we consider how organizations have become human proxies for competing stakeholder values. Now AI risks becoming "The Organization"...
Contract Measures: Moving from binary requireme...
Conversation by Aaron Meyers & Ana MonroeArticle edited by Ana Monroe Article written by Claude Sonnet 4 with Ishmael Interactive tuning In the world of government contracting, where acronyms multiply...
Contract Measures: Moving from binary requireme...
Conversation by Aaron Meyers & Ana MonroeArticle edited by Ana Monroe Article written by Claude Sonnet 4 with Ishmael Interactive tuning In the world of government contracting, where acronyms multiply...
Customer Experience and Market Concentration
In 1945, an economist named Albert Hirschman invented a market concentration index” that shows the relationship between international trade and power. He recognized that even though it is convenient to...
Customer Experience and Market Concentration
In 1945, an economist named Albert Hirschman invented a market concentration index” that shows the relationship between international trade and power. He recognized that even though it is convenient to...