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Human stories from real careers
Careers can be defined as a series of messes to be cleaned up, storms to ride out, and deserts to cross. You know the ones: problems that seem easy but unravel as you get into them. Jobs that seem solid but then disintegrate.
CX Pod speakers—folks like Erika Hall (Mule Design), Jarrett Reed (PinkSlipped), and Alistair Croll (FWD50)—have taken on these challenges and come out with their humanity intact and with stories to tell.
We started the CX Pod because the world is full of inspiring professionals working outside of the spotlight, and so few people ever stop to show us why they matter.
So every episode, that's just what we try to do. If that is something you'd like to be part of, subscribe! And if you'd like to support our work, forward this page to a friend and help us grow.
Podcasts, articles, & insights
The Philosophy of Measurement
The philosophy of measurement GAO, the Eames Studio, and GSA’s strategic plan come together into a single project One of the most interesting things I got to do in my...
The Philosophy of Measurement
The philosophy of measurement GAO, the Eames Studio, and GSA’s strategic plan come together into a single project One of the most interesting things I got to do in my...
FAR 10 Update
In this vlog, Aaron and I talk: Continuous market research in the federal acquisition space How to make the bar for termination of a contract more tough-but-fair Mariana Mazzucato, and...
FAR 10 Update
In this vlog, Aaron and I talk: Continuous market research in the federal acquisition space How to make the bar for termination of a contract more tough-but-fair Mariana Mazzucato, and...
Proper Performance…well, you know
Like many people, I went to a high school with a truly great head football* coach. Coach Jerry Sharp had a big sign painted and hung up in the boys’**...
Proper Performance…well, you know
Like many people, I went to a high school with a truly great head football* coach. Coach Jerry Sharp had a big sign painted and hung up in the boys’**...
Better than just “getting through the day”
I recently attended a talk by Theresa Amberger about what her organization, Next, does for the German civil service. Amongst many interesting points, one of the things that they recently...
Better than just “getting through the day”
I recently attended a talk by Theresa Amberger about what her organization, Next, does for the German civil service. Amongst many interesting points, one of the things that they recently...
Upskilling, reskilling, & skill-forwarding
Ishmael Interactive Board Member Felecia Edwards is a veteran, a PhD, and a job seeker. Listen to her take on how the rise of certification demands is almost outweighing the...
Upskilling, reskilling, & skill-forwarding
Ishmael Interactive Board Member Felecia Edwards is a veteran, a PhD, and a job seeker. Listen to her take on how the rise of certification demands is almost outweighing the...
CX Paths in Storytelling
What does Dungeons and Dragons have to do with Hotel California and Service Design? They’re all systems in which you can live, maybe forever, and continue exploring. And they’re also...
CX Paths in Storytelling
What does Dungeons and Dragons have to do with Hotel California and Service Design? They’re all systems in which you can live, maybe forever, and continue exploring. And they’re also...