CX Goodness
Podcasts, articles, & insights
Customer Experience and Market Concentration
In 1945, an economist named Albert Hirschman invented a market concentration index” that shows the relationship between international trade and power. He recognized that even though it is convenient to...
Customer Experience and Market Concentration
In 1945, an economist named Albert Hirschman invented a market concentration index” that shows the relationship between international trade and power. He recognized that even though it is convenient to...
Our first federal solicitation
As a customer experience shop, we are always interested in how interacting with businesses feels. From the cul-de-sacs to the break throughs, walking a mile (or three or four) in...
Our first federal solicitation
As a customer experience shop, we are always interested in how interacting with businesses feels. From the cul-de-sacs to the break throughs, walking a mile (or three or four) in...
Jason Lamb on Leading from the Middle
Like many managers, Jason Lamb started his leadership journey in unexpected places—from dungeon mastering D&D campaigns to coordinating military simulation games. But his real breakthrough came when he discovered a...
Jason Lamb on Leading from the Middle
Like many managers, Jason Lamb started his leadership journey in unexpected places—from dungeon mastering D&D campaigns to coordinating military simulation games. But his real breakthrough came when he discovered a...
The Philosophy of Measurement
The philosophy of measurement GAO, the Eames Studio, and GSA’s strategic plan come together into a single project One of the most interesting things I got to do in my...
The Philosophy of Measurement
The philosophy of measurement GAO, the Eames Studio, and GSA’s strategic plan come together into a single project One of the most interesting things I got to do in my...
FAR 10 Update
In this vlog, Aaron and I talk: Continuous market research in the federal acquisition space How to make the bar for termination of a contract more tough-but-fair Mariana Mazzucato, and...
FAR 10 Update
In this vlog, Aaron and I talk: Continuous market research in the federal acquisition space How to make the bar for termination of a contract more tough-but-fair Mariana Mazzucato, and...
Proper Performance…well, you know
Like many people, I went to a high school with a truly great head football* coach. Coach Jerry Sharp had a big sign painted and hung up in the boys’**...
Proper Performance…well, you know
Like many people, I went to a high school with a truly great head football* coach. Coach Jerry Sharp had a big sign painted and hung up in the boys’**...