Podcasts, articles, & insights
The Efficiency Trap: Why Government Modernizati...
In the 20th episode of the pod, we discuss how government modernizations often fail, and 2 simple ways for teams to fix problems without massive expenditure.
The Efficiency Trap: Why Government Modernizati...
In the 20th episode of the pod, we discuss how government modernizations often fail, and 2 simple ways for teams to fix problems without massive expenditure.
Human-centering AI & Organizations: What a Brit...
In this episode of Ishmael Interactive's Customer Experience Community of Practice newsletter, we consider how organizations have become human proxies for competing stakeholder values. Now AI risks becoming "The Organization"...
Human-centering AI & Organizations: What a Brit...
In this episode of Ishmael Interactive's Customer Experience Community of Practice newsletter, we consider how organizations have become human proxies for competing stakeholder values. Now AI risks becoming "The Organization"...
Contract Measures: Moving from binary requireme...
Conversation by Aaron Meyers & Ana MonroeArticle edited by Ana Monroe Article written by Claude Sonnet 4 with Ishmael Interactive tuning In the world of government contracting, where acronyms multiply...
Contract Measures: Moving from binary requireme...
Conversation by Aaron Meyers & Ana MonroeArticle edited by Ana Monroe Article written by Claude Sonnet 4 with Ishmael Interactive tuning In the world of government contracting, where acronyms multiply...
Customer Experience and Market Concentration
In 1945, an economist named Albert Hirschman invented a market concentration index” that shows the relationship between international trade and power. He recognized that even though it is convenient to...
Customer Experience and Market Concentration
In 1945, an economist named Albert Hirschman invented a market concentration index” that shows the relationship between international trade and power. He recognized that even though it is convenient to...
Our first federal solicitation
As a customer experience shop, we are always interested in how interacting with businesses feels. From the cul-de-sacs to the break throughs, walking a mile (or three or four) in...
Our first federal solicitation
As a customer experience shop, we are always interested in how interacting with businesses feels. From the cul-de-sacs to the break throughs, walking a mile (or three or four) in...
Jason Lamb on Leading from the Middle
Like many managers, Jason Lamb started his leadership journey in unexpected places—from dungeon mastering D&D campaigns to coordinating military simulation games. But his real breakthrough came when he discovered a...
Jason Lamb on Leading from the Middle
Like many managers, Jason Lamb started his leadership journey in unexpected places—from dungeon mastering D&D campaigns to coordinating military simulation games. But his real breakthrough came when he discovered a...