No need to figure it out alone: get expert HCD and CX Guidance in 25 minutes.
What are Office Hours?
Office Hours are 25 minute discussion sessions with Ana Monroe, researcher and author of the HCD Guides.
Also included in this booking is a post-session Write- Up and Action Plan, where you’ll find a summary of what was discussed and suggested actions for moving forward.
Why book Office Hours?
Unlike generic design thinking consulting or broad training courses, Office Hours gives you direct access to the authoritative HCD and CX guidance source—the person who developed the systematic HCD methodology used across federal agencies.
You're not sitting through a 3-hour workshop on principles you already understand. You're getting targeted answers to the specific questions blocking your progress right now.
Who is Office Hours for?
Office Hours is designed for professionals who:
- Are already working with the HCD Guides or implementing customer experience initiatives
- Need clarification on specific parts of the process
- Want strategic guidance on HCD implementation
Not sure if you need full consulting or just some targeted guidance? Office Hours is the bridge. Get clarity on your next steps, then decide how to move forward.
What makes Office Hours different?
Ana shows up to Office Hours specifically to provide clarification and direction regarding the human-centered design process that’s tailored to what you need to get done.
Unlike a training class or a consulting engagement, Office Hours means you’ll get direct, tailored advice from the authoritative source—the author of the federal-standard HCD Guide series.
You’ll also get a post-session Write-Up and Action Plan, meaning you can confidently move forward on your own.
How do Office Hours pay off?
The depth and thoroughness of the HCD Guide Series is impressive, but you need to know specifically what to do at certain points.
The return on 25 minutes includes avoiding trial-and-error and endless internet research trying to figure out how to apply general advice to your specific situation.
Office Hours is simple: just practical direction from someone who's implemented HCD and the CX application of HCD, at scale in some of the most complex organizations in the world.
What happens after I book Office Hours?
On the next working day after booking Office Hours, you'll receive a an email with a link to an online scheduler.
You choose your time slot, receive email confirmation, and show up to the video call with Ana.
Receive your Write-Up and Action Plan on the next working day after the Office Hours session.
Limit to two attendees per call.
The final world on Office Hours: Human centered Design clarity.
Get your human-centered design questions answered in a 25-minute consultation with Ana Monroe, researcher and author of the federal-standard HCD Guide Series.
Office Hours provides experienced practitioners with direct, expert guidance on implementing customer experience and HCD methodologies—whether you need clarification on specific research methods, strategic advice on stakeholder engagement, or practical direction on adapting the process to your organization's constraints.
You'll receive a post-session Write-Up and Action Plan with tailored next steps, cutting out trial-and-error so you can move forward confidently.
This is targeted HCD consulting for professionals who understand the principles but want authoritative guidance on their specific implementation challenges.
Book 25 minutes, get clarity, move forward.
Why both “human-centered” and “human centered”?
Both spellings appear on our pages for one reason: search optimization. "Human-centered" (with hyphen) is grammatically correct and appears in all our formal content.
"Human centered" (no hyphen) is how most professionals search for this methodology online. We've strategically included both to ensure your teams can find these resources through standard search behavior while maintaining professional standards in the actual content.