Build Permanent Capability
Developed and tested by working professionals in professional contexts.
Individual Training & Advising
Get expert direction when you're stuck on a project—2-hour sessions focused on moving your work forward, not learning theory.
Team training & development
Build permanent customer experience capability across your team—flexible expert training proven from Condé Nast to NASA.
Office Hours
Book 25 minutes with Ana Monroe, author of the HCD Guide series, to ask any questions you might have about Human-centered Design, Customer Experience, the HCD Guides or the HCD process.
Be a part of the human-centered future.
What people we've trained say about us
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"I didn't know there was a method for all this. I feel like I finally have a method for what we wanted to do all along."
— Program Manager, Department of Veterans Affairs
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"The Wall of Problems exercise is genius. I really saw scoping works!"
— Data Analyst, General Services Administration
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"This was mind-expanding!"
— Neurosurgeon, the Ohio State University
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Every month without systematic methods costs you:
- Time: Teams guessing instead of using evidence; hours wasted fighting tools instead of solving problems
- Money: Subscription and consultant fees that could build internal expertise instead
- Credibility: Initiatives that fail because no one tested first
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Our trainings transfer complete capability:
- Proven methods that have worked across organizations serving millions
- Hands-on practice with your actual work problems
- Written materials you reference forever
- Instructor feedback, not automated responses
- 30-day money-back guarantees on everything
Need More Than Guidance? Get Full Consulting Support.
When your challenge is too urgent or complex for sessions alone—40-hour engagements that solve the problem while building your capability to handle the next one.