Deliver measurable, cost-effective customer experience implementations.
What is human-centered delivery?
Human-centered delivery takes into account the human work your teams have to do with stakeholders to ensure successful product, service, program, and system delivery.
Delivery isn’t just the moment of launch: it’s change management, training, marketing, and sustainment.
The HCD Delivery Guide provides the first systematic framework for the complete delivery lifecycle. It's built for leaders who understand that the hardest work happens after launch, when offerings must continue creating value despite changing contexts, inherited technical debt, and medium-term career cycles.
How is the Human Centered Design Delivery better than other processes?
1. It builds permanent organizational capacity. Your teams get templates and systematic processes to use repeatedly across projects—not consultant-dependent advice that disappears when the contract ends.
2. It's tested in high-stakes federal environments. CDC and VA implementations where "failure means letting down millions of people" provide proof this methodology works under scrutiny—not just startup theory or corporate feel-good content.
3. It explicitly reduces costs over time. Most delivery books focus on launch success. This one promises measurable cost reduction while increasing organizational value—which is what you get to report to the board.
4. It addresses the phase where initiatives actually fail. Products get researched and designed successfully all the time, but they fail in delivery when they hit real-world operations, change management breaks down, or sustainment isn't funded. This guide tackles that specific problem.
5. It's scalable to organizational reality. Your teams can execute HCD Delivery at small (one day) or large (weeks) scales depending on project criticality. HCD Delivery is not one-size-fits-all methodology that ignores resource constraints.
6. It includes transition guidance. The HCD Delivery Guide templates show how to move between change management, marketing, launch, and sustainment. These are the critical moments in organizational handoff where most implementations break down.
Why is the Delivery Guide crucial for your organization?
Your board and other stakeholders expect multi-year value creation, but delivery frameworks keep giving you short-term launch tactics, which leave your teams stranded when offerings need evolution, not revolution.
The HCD Delivery Guide gives you the systematic approach to building offerings that sustain, so you can stop having to re-invent the wheel for every project and start treating delivery as the long game it actually is.
What's the final word on HCD Delivery?
Delivery is an under-studied, all-too-general topic area that affects every business at every level.
The HCD Delivery Guide provides comprehensive customer experience implementation methodology for c-suite professionals leading solution launches across internal and external teams.
This systematic framework guides teams from initial release through sustained operations and iteration and has been used by federal agencies including the CDC and VA, as well as in private sector organizations delivering products, services, and systems that reduce costs over time while increasing organizational value.
HCD Measurement Guide
Go beyond simple metrics that sacrifice nuance and measure the full impact of your products, services, programs, and systems.
"Human-centered” versus “human centered”?
Both spellings appear on our pages for one reason: search optimization. "Human-centered" (with hyphen) is grammatically correct and appears in all our formal content. "Human centered" (no hyphen) is how most professionals search for this methodology online.
We've strategically included both to ensure your teams can find these resources through standard search behavior while maintaining professional standards in the actual content.